This Cancellation Policy outlines how you can cancel or seek a refund for a product or service purchased through our Platform. Please read the following terms carefully to understand your rights and obligations.

1. Order Cancellations

Cancellations will only be considered if the request is made before Shipping. However, cancellation requests may not be entertained if the order has already been processed for shipping or is out for delivery.

However, refunds or replacements may be considered if you establish that the quality of the delivered product is unsatisfactory.

2. Damaged or Defective Items

If you receive a damaged or defective item, please report it to our customer service team within 7 days of receipt. Your request will be processed once the seller or merchant on our Platform verifies the defect or damage.

3. Product Not as Expected

If you believe that the product received does not match the description on our website or does not meet your expectations, please contact our customer service within 7 days of receiving the product. Our team will review your complaint and take an appropriate decision.

4. Products with Manufacturer Warranties

For products that come with a warranty provided by the manufacturer, please reach out directly to the manufacturer to address any warranty-related issues.

5. Refunds

If a refund is approved by Us, it will take 2 - 3 days for the refund to be processed and reflected in your account. You will receive confirmation of the refund once it has been issued.

6. Contact Us

If you have any questions regarding this policy, please contact our customer service team at contact us.